Appointment Types
Appointment types are templates that define how an appointment looks and behaves in Qliva — its name, duration, price, and whether it includes telehealth. Appointment types save practitioners time when booking and ensure consistency across the clinic.
Accessing appointment types
Navigate to Admin Portal → Appointment Types. This lists all active and inactive appointment types for your clinic.
Creating an appointment type
Click New Appointment Type to open the creation form.
| Field | Description |
|---|---|
| Name | The display name — e.g. "Initial Consultation", "Follow-up", "Telehealth Review" |
| Duration | Length in minutes — 15, 30, 45, 60, 90, or custom |
| Price (AUD) | Default fee for this appointment type — pre-fills the invoice |
| Description | Optional. Shown to patients on the booking portal. |
| Colour | Calendar colour for visual differentiation between appointment types |
| Telehealth | When enabled, a unique video call URL is automatically generated for each appointment of this type |
| Show in booking portal | When enabled, patients can self-book this type through the public booking page |
Click Save to create the appointment type. It is immediately available for use in the calendar.
Create separate appointment types for initial consultations vs follow-ups — they typically have different durations, prices, and require different note templates. Consider also having a dedicated "Telehealth" variant for common appointment types.
Telehealth flag
When the telehealth flag is enabled on an appointment type:
- Each appointment of this type automatically receives a unique video call link
- The link appears on the appointment detail panel for the practitioner
- The patient sees the link in their patient portal under the appointment
- No manual setup is required per-appointment
Telehealth appointments are conducted via browser — no app download required for either party.
Booking portal visibility
Appointment types marked as Show in booking portal appear on your clinic's public booking page (yourclinic.qliva.com.au/book).
Appointment types not marked for portal visibility are still available for practitioners to book internally — they just do not appear to patients.
Not all appointment types should be available for patient self-booking. For example, procedural appointments that require pre-screening, or complex initial consultations that benefit from a phone triage, may be better kept as practitioner-booked only.
Editing appointment types
Click any appointment type in the list to open the edit form. All fields can be updated. Changes apply to future appointments — existing appointments are not affected by changes to duration or price.
Deactivating appointment types
Click the three-dot menu next to an appointment type and select Deactivate. Deactivated types:
- Are hidden from the booking calendar (practitioners cannot create new appointments of this type)
- Do not appear on the patient booking portal
- Remain associated with any existing appointments that were created with them
Reactivate an appointment type at any time from the same menu.
Appointment type and note templates
Appointment types and note templates are related but separate configurations. A practitioner selects the note template when opening a consult note — the appointment type does not automatically determine the template. If you want a specific note template to default for a given appointment type, communicate this workflow preference to your clinical team.
Pricing and invoicing
The price set on an appointment type is the default price that pre-fills the invoice when an appointment is marked as completed. Practitioners can edit the invoice amount before sending — the appointment type price is a starting point, not a locked value.
For clinics with complex fee schedules (member discounts, concession rates, bulk billing), the membership entitlement and billing systems handle these adjustments — the appointment type price represents the full private rate.
Last updated 2026-05-15