Settings
The Settings page is the central configuration hub for your clinic's Qliva account. Navigate to Admin Portal → Settings to access all available settings categories.
General settings
Configure the core details of your clinic:
| Setting | Description |
|---|---|
| Clinic name | Trading name — appears on invoices, emails, and the patient portal |
| ABN | Australian Business Number — required on tax invoices |
| Address | Physical clinic address |
| Phone | Main contact number — shown on invoices and the booking page |
| Clinic contact email — shown on invoices | |
| Timezone | All appointment times and scheduled communications use this timezone |
| Logo | Upload your clinic logo (PNG/JPEG, recommended 400×100 px) |
Secure Messaging
Toggle patient messaging on or off for your clinic.
| Setting | Description |
|---|---|
| Messaging enabled | When on, patients can send messages via the portal and practitioners see the Messages inbox. When off, the module is hidden from both sides. |
Turning messaging off does not delete any existing message threads — they are retained in the patient record. Messaging can be re-enabled at any time.
Tyro is used for in-clinic billing only (EFTPOS terminal, HICAPS, Medicare). For online appointment payments collected via the patient portal or booking page, Qliva uses Stripe — no Tyro setup required for online payments.
Tyro Health
Configure Qliva's connection to Tyro Health for EFTPOS payments, HICAPS claiming, and Medicare Online.
| Setting | Description |
|---|---|
| Environment | Staging (for testing) or Production |
| App ID | Your Tyro app ID (provided by Tyro — currently qliva-app) |
| Has terminal | Enable if your clinic has a physical Tyro EFTPOS terminal |
| Terminal ID | The identifier for your specific terminal (from Tyro) |
Before switching from Staging to Production in Tyro settings, verify that your domain has been whitelisted by Tyro and that your app ID is linked to your production Tyro account. Processing a live patient payment in staging mode will fail. Changes to Tyro settings take effect immediately.
To connect Tyro: contact support@qliva.com.au. Qliva's team will guide you through the Tyro onboarding process, domain whitelisting, and staging test.
Medical Objects (HL7 Pathology)
Configure your clinic's connection to the Medical Objects / Capricorn clinical messaging network for electronic pathology result delivery.
| Setting | Description |
|---|---|
| Site name / HD identifier | Your clinic's unique identifier on the Medical Objects network (MSH-6 value) — assigned by Medical Objects |
| Test mode | When enabled, acknowledgement messages are suppressed. Must be false for production use. |
| Connection status | Shows whether Qliva is actively receiving messages from Medical Objects |
Ensure test_mode is set to false before going live with Medical Objects. When test mode is active, your lab results are processed but acknowledgement (AA) messages are not sent to the laboratory, which can disrupt the result delivery pipeline.
Contact your Medical Objects account manager (or email support@qliva.com.au) to configure the HL7 connection for your clinic. Your clinic needs a valid Medical Objects account and the Capricorn network must be configured to route results to your Qliva endpoint.
Parchment eRx
Configuration for the Parchment Health electronic prescription integration.
| Setting | Description |
|---|---|
| Integration status | Active or Inactive |
| Webhook configured | Whether Qliva is receiving Parchment dispensing notifications |
Parchment eRx is configured during clinic onboarding. If the status shows as inactive or webhook issues are indicated, contact support@qliva.com.au.
Storefront
Configure which platform your clinic uses for product sales — Stripe (native), Shopify, or Squarespace. Navigate to Admin Portal → Storefront to access storefront settings.
See Storefront Settings for a full walkthrough of each mode and the credentials required.
Stripe
Connect your Stripe account for membership billing and Stripe payment processing.
| Setting | Description |
|---|---|
| Connected account | The Stripe account linked to your clinic |
| Connection status | Active / Disconnected |
To connect Stripe: click Connect Stripe Account and complete the OAuth flow. You will need a Stripe account. Once connected, membership products can be created and patient subscriptions can be billed.
Stripe is required for membership billing (recurring subscriptions). Tyro handles in-clinic payment collection independently of Stripe.
Notification preferences
Configure which events generate in-app notifications for practitioners at your clinic:
| Notification | Description |
|---|---|
| New pathology result | Notify the requesting practitioner when a result arrives |
| New patient message | Notify practitioners when a patient sends a message |
| Form completed | Notify when a patient submits a form |
| Invoice paid | Notify when a payment is received |
In-app notifications appear as a counter on the bell icon in the top navigation bar.
Xero
Connect your Xero account to automatically sync invoices and payments from Qliva to your accounting system.
Location: Admin Portal → Settings → Integrations → Xero
| Setting | Description |
|---|---|
| Connect Xero | Initiates OAuth authorisation with Xero |
| Connected status | Shows connected date when active |
| Disconnect Xero | Removes the integration (does not delete Xero data) |
Once connected, all invoices and payments are synced automatically — no manual configuration required.
Last updated 2026-05-26