Electronic Prescriptions (eRx)#

Qliva integrates with Parchment Health to issue electronic prescriptions (eRx) through Australia's electronic prescribing network. eRx prescriptions are dispensed at any eRx-enabled pharmacy using a unique token — no paper required.

What is eRx?#

eRx is Australia's electronic prescription standard. When a practitioner issues an eRx prescription, the prescription is registered in the national eRx network and the patient receives a unique prescription token — either as a QR code or an alphanumeric code. The patient presents this token at any participating pharmacy, which retrieves the prescription from the network and dispenses the medication.

eRx prescriptions are legally equivalent to paper prescriptions for private scripts.

How Qliva's eRx integration works#

Qliva connects to the eRx network via Parchment Health, an ADHA-approved eRx provider. The integration flow is:

1. Practitioner creates and signs a prescription in Qliva
2. Qliva sends the prescription data to Parchment Health
3. Parchment registers the prescription in the eRx network and issues a token
4. The patient receives the token via the patient portal or SMS
5. Patient presents the token at a pharmacy
6. Parchment notifies Qliva when the prescription is dispensed

Parchment automatically syncs dispensing status back to Qliva — you can see whether a prescription has been collected without manually following up.

Viewing eRx prescriptions#

Navigate to Prescribing → eRx in the sidebar to see all electronic prescriptions across your patients.

From a patient record, the Prescribing tab shows eRx prescriptions alongside private script prescriptions, with a clear indicator of which is which.

Each eRx record shows:

Dispensing statuses#

When a prescription moves to Dispensed, the date and pharmacy are recorded automatically via the Parchment webhook.

For the patient#

Patients can view their active eRx tokens in the Patient Portal under Prescriptions. The token is displayed as a QR code and alphanumeric code, ready to show at the pharmacy.

Patients can also receive tokens via SMS if your clinic has SMS communications configured.

Cancelling an eRx prescription#

If a prescription needs to be cancelled after issue (for example, the drug was changed or the patient no longer requires it), open the prescription record and click Cancel eRx. This notifies the Parchment network and the token is invalidated — the pharmacy cannot dispense against it.

Setup requirements#

eRx requires your clinic to have Parchment Health configured. This is set up by your clinic administrator during onboarding. If the eRx tab does not appear or prescriptions are not generating tokens, check with your admin that Parchment is active under Settings.