Pathology & Clinical Mail
Qliva receives pathology results and clinical correspondence directly from laboratories and specialists via the Medical Objects / Capricorn clinical messaging network. Results arrive as structured data — not as scanned PDFs — enabling trending, AI analysis, and integration with the biomarker dashboard.
How results arrive
When a patient has pathology collected at a participating lab, the lab sends results electronically via the HL7 v2 standard over the Medical Objects / Capricorn network. These messages arrive at your Qliva inbox automatically — no manual import required.
Qliva processes each message and routes it to either:
- Pathology Inbox — for structured result messages (numerical values: HbA1c, TSH, full blood count, lipids, etc.)
- Clinical Mail inbox — for text-based correspondence (referral replies, letters, specialist reports)
The Pathology Inbox
Navigate to Pathology in the sidebar to open the Pathology Inbox.
Each result set shows:
- Patient name and date of birth
- Requesting practitioner
- Laboratory name and reference number
- Collection date
- Number of tests in the result set
- Whether you have reviewed it (reviewed/unreviewed badge)
Click any result to open the full result panel.
Structured result view
Inside a result, each individual test item is displayed with:
| Column | Description |
|---|---|
| Test name | e.g. HbA1c, Free T4, LDL Cholesterol |
| Value | The numerical result |
| Unit | e.g. mmol/L, pmol/L, g/L |
| Reference range | Standard lab reference range from the reporting lab |
| Flag | H (high), L (low), or normal — highlighted in red/amber/green |
Functional reference ranges — the optimal ranges used in integrative and longevity medicine — can be configured by your admin in Settings. When set, these appear alongside the standard lab ranges so you can see both at a glance.
PDF reports
Some results — particularly microbiology, histology, and complex panels — include a PDF report in addition to structured data. When a PDF is attached, a View Report button appears above the test items table.
Click View Report to open the PDF in a new tab. The PDF is stored securely and accessible for the life of the patient record.
Releasing results to the patient portal
By default, pathology results are visible only to practitioners. To share results with the patient:
- Open the result in the Pathology Inbox
- Review the results — ensure you understand the clinical picture before releasing
- Click Release to Patient
- The patient receives a notification in the portal and via email (if configured)
The patient can then view their results in the Patient Portal under Pathology.
Release results to patients only after you have reviewed them. Consider whether the results require clinical context or explanation before the patient sees them. For abnormal results, a follow-up message or call before release is good practice.
The Clinical Mail inbox
Navigate to Clinical Mail in the sidebar for text-based correspondence — referral replies, specialist letters, GP letters, and other documents from the Medical Objects network.
Each clinical mail item shows:
- Sender name and organisation
- Date received
- Subject or document type
- Unread/read status
Click an item to read the full message. Clinical mail items can be linked to a patient record and retained as part of the clinical file.
Labs not on Medical Objects
Not all pathology labs are connected to the Medical Objects network. For labs that send results by fax or secure email:
- Results can be uploaded manually as PDFs to the patient record under Pathology → Upload
- Uploaded PDFs are stored securely but are not parsed into structured data
Contact your laboratory directly to enquire about electronic result delivery via Medical Objects / Capricorn.
Setup requirements
Structured pathology delivery requires your clinic to be connected to the Medical Objects / Capricorn network. This is configured by your clinic administrator under Settings → Medical Objects. Contact support@qliva.com.au if you need help setting this up.
Your clinic's Medical Objects configuration includes a unique identifier (the HL7 MSH-6 value) that tells labs where to send your results. This is set up during onboarding. If results are not arriving, ask your admin to verify the Medical Objects configuration and confirm with the laboratory that the correct identifier is being used.
Last updated 2026-05-15