Pharmacy Orders
Dispatch prescriptions purchased through the prescription storefront to a compounding or dispensing pharmacy for fulfilment.
What Pharmacy Orders are
When a patient purchases a prescription item through the prescription storefront, Qliva creates a pharmacy order — a dispatch record linking the prescription, the patient, and the pharmacy that will compound or dispense it. Staff review pending orders and dispatch them to the pharmacy from the Admin Portal.
Each order moves through a small set of statuses:
| Status | Meaning |
|---|---|
| Pending | Purchased, awaiting staff review |
| Needs Review | Flagged for a staff member to check before it can be dispatched |
| Dispatched | Sent to the pharmacy for fulfilment |
| Cancelled | Order will not be fulfilled |
Pharmacy Order Groups
If a patient purchases (or a practitioner adds) more than one prescription item destined for the same pharmacy, Qliva groups them into a single Pharmacy Order Group rather than dispatching each item separately. Dispatching a group sends one grouped dispatch email to the pharmacy and generates a single grouped portal link the pharmacy uses to access the order, instead of the pharmacy receiving a separate email and link per item.
On the Pharmacy Orders list, grouped orders appear nested under their group so staff can see at a glance which items will ship together, and dispatch the whole group in one action.
"Prescribe another item"
From an issued prescription, practitioners see a Prescribe another item button. This opens a new prescription pre-filled with the same patient (and pharmacy, if one is already set), so a second item can be added to the same pending group before it's dispatched — useful when a patient's order needs more than one compounded item sent to the pharmacy together.
Enabling the feature
Pharmacy Orders is gated behind the tenant-level prescription_storefront_enabled flag. Toggle it on from Admin Portal → Settings → Prescription Storefront.
Once enabled, two new destinations appear in the Admin Portal sidebar:
- Pharmacy Orders — the dispatch queue described above
- Pharmacies — manage the compounding/dispensing pharmacy records (name, contact email, access code) that orders and groups are dispatched to
Both nav items are conditional on prescription_storefront_enabled — clinics that don't sell prescriptions through the storefront won't see them at all.