Telehealth lets you conduct video consultations directly through Qliva — no downloads, no third-party apps, just a link that opens in the browser.
How it works
When an appointment type has the telehealth flag enabled, Qliva automatically generates a unique video call link when that appointment is created. Both the practitioner and the patient get their own join link — they click it at the scheduled time and the call opens in the browser.
The telehealth flag is configured per appointment type by your clinic admin. See Appointments (Admin) for setup instructions.
Joining a call
As a practitioner
- Open the appointment in your clinical calendar
- Click Join Telehealth Call in the appointment detail panel
- Allow camera and microphone access when prompted
- The call opens — you're live
As a patient
The patient receives their join link in two places:
- Their appointment confirmation email
- Their patient portal, under their upcoming appointments
They click the link at the scheduled time. No account login is needed to join the call — the link is authenticated by token.
No software required
The video call runs entirely in the browser using WebRTC. Neither you nor your patient needs to download or install anything. Supported in Chrome, Safari, Firefox, and Edge.
Telehealth links are unique per appointment. If an appointment is rescheduled, the original link is invalidated and a new link is generated automatically. The patient's confirmation email is resent with the updated link.
AI Scribe during telehealth
You can use the AI Scribe during a telehealth consultation — it transcribes audio from your microphone in real time, just as it does for in-person consultations. Start the scribe from the appointment panel before or during the call. See AI Scribe for details.
Remember to record AI Scribe consent on the appointment before starting the scribe. See Appointments for how consent is recorded.
Recording
Qliva does not record video calls. No video or audio is stored on Qliva's servers. If the AI Scribe is active, it transcribes audio locally from your microphone — the transcript is stored as part of the consult note, but no video recording is made.
Troubleshooting
| Issue | What to check |
|---|---|
| Camera/microphone not working | Check browser permissions — look for the camera icon in the address bar |
| Patient can't join | Confirm they're using a supported browser and the link hasn't expired |
| Poor call quality | Ask both sides to close other browser tabs and check their internet connection |
| Link not appearing | Confirm the appointment type has the telehealth flag enabled (admin setting) |