Qliva integrates with Parchment Health to issue electronic prescriptions — giving patients a QR code and token they can present at any participating pharmacy.
What is eRx?
eRx (electronic prescribing) lets your practitioners issue a prescription electronically instead of printing a paper script. The patient receives a QR code and an alphanumeric token via their patient portal. They take that token to any participating pharmacy — the pharmacist scans or enters it to dispense the medication.
Qliva uses the Parchment Health network (parchmenthealth.com.au) — Australia's electronic prescribing network.
Qliva issues private prescriptions only via eRx. PBS (Pharmaceutical Benefits Scheme) prescriptions are not supported.
Who can use eRx
eRx is available to practitioners with a valid prescriber number on their Qliva profile. Eligible practitioner types:
- General Practitioner (GP)
- Specialist
- Endorsed Nurse Practitioner
If a practitioner's prescriber number is not set, the eRx option will not appear during prescribing. Set it under Admin Portal → Team → [Practitioner profile] → Prescriber Number.
How it works
- The practitioner writes a prescription in Qliva
- They sign the prescription — this triggers a call to the Parchment API and generates an eRx token
- The patient receives a notification in their patient portal with the QR code and alphanumeric token
- The patient presents the token at any participating pharmacy (in person or by phone)
- The pharmacist scans or enters the token to dispense
- Dispensing status syncs back to Qliva via webhook: Pending → Dispensed
Tracking dispensing status
Practitioners can view the dispensing status of every eRx from the Prescriptions screen:
| Status | Meaning |
|---|---|
| Pending | Token issued, not yet dispensed |
| Dispensed | Pharmacy has dispensed the medication |
| Cancelled | Prescription was cancelled before dispensing |
Cancelling an eRx
You can cancel an eRx before it has been dispensed. Go to Prescriptions → [the prescription] → Cancel.
Once a prescription has been dispensed, cancellation is no longer possible through Qliva. If you need to reverse a dispensed prescription, you'll need to coordinate with the pharmacy directly.
Setup
Setting up the Parchment integration requires a signed agreement with Parchment Health and API credentials from them.
Steps
- Register with Parchment Health as a healthcare provider at parchmenthealth.com.au
- Sign the provider agreement with Parchment Health
- Obtain your API credentials from Parchment (Client ID and secret)
- Enter your credentials in Admin Portal → Settings → Integrations → Parchment
- Test by issuing a prescription in a sandbox or with a known test patient
The Parchment integration requires a signed agreement with Parchment Health before credentials are issued to your clinic. Contact Parchment directly to begin this process.